Switched payment to giftcards but Klarna still tekes money from bank account.

[Sylance]

 Hey Everyone,

a few months ago I had Spotify being payed directly from my bankaccount using "klarna".

When my Income interval changed Klarna was not able to pull the money from my Bank account and the Account was changed back to free.

All ok to this point.

I noticed that my Spotify was changed to "Free" and bought a Gift-card go regain my Premium,

I do this since i guess Summer 2015.

But each Month klarna tries to fetch 9.99€ from my bank account without me having the possibility to change this in the Spotifyprofile.

I contected you a few months ago on this issue and you told me to contact klarna.

I did this but they say that YOU have to stop sending them payment-requests otherwise they can not stop trying.

When I have money on my Bank account they try to charge me 9.99€ each month for nothing.

Guys this has to stop!

[kbrooksc]

Hey there @Sylance!

Sorry to hear that you're having trouble!

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.