Switched phones and got strange user name + LOST my playlists

[Miriole78]

I switched phones (Android) and when I installed Spotify in the new device I saw that my user name was letters and numbers AND all my playlists are gone. 

I checked on my old device again, but it is the same, no playlists. 

I am registered as a "family Member".  My husband removed me from the account + readd me again- still no success. 

How can I get my playlists again? 

Thank you! 

Miriam

[Katerina]

Hey there @Miriole78,

Thanks for posting about this here in the Community!

It sounds like you might have accidentally created a new account with us. This would explain why you're having troubles finding content you've saved - there's more info on that here.

In that case, we'd recommend following the steps in this Spotify Answer to locate your original account.

To avoid future mix-ups, once you've located your original account, we'd recommend following the steps in this Spotify Answer to close any accounts you won't be using.

Let us know how it goes! We'll be right here if you need more help.

Have a lovely day 🙂