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Switched to Family and charged twice

Switched to Family and charged twice

I had my wife on the free trail... when it ended I had her subcribe by herself and forgot about the family deal. Canceled her Sub and enrolled in Family, but was still charged for her single plan.

 

Both Signups and the cancel were within minutes of each other, so she never even used single premium before we switched.

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1 Reply

Hey there @breaker2898!

 

Sorry to hear you're having some trouble with the account and billing!

 

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



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