Tangled Accounts

[ShellCat]

Spotify Case # 01664797:

I have a Spotify account, my friend used my computer to create his own profile while I was still loged in to Facebook. Now when I log in to Spotify it is showing my name in the top right corner, but it is not my Spotify account, it has none of my playlists or any friends. When I click on my name in the right hand corner and go to 'profile' all the details are his. I can see my account still exists, by looking through people I know accounts. My User number is 1239410662. I emailed support, but i just got back the automated response. Also, I emailed them through the dodgy account, so I have no idea if they understood its not my 'real' account.

I have looked through these boards and tried a heap of the things they reccomend. But to no avail.  Can this be untangled, I really would like all my playlists back.

[user-removed · Accepted solution]

Hi ShellCat,

Please logout of the Spotify application and the Community and then follow the steps that I have sent to your email case.  We should be able to get you back into your account soon.

[ShellCat]

🙂

A little problem, I could only sign up to this community through my dodgy Spotify account which has [email removed - mod edit] as my email. That is my friends. My email is [email removed - mod edit].

[user-removed]

That is why I need you to log out 🙂  This would prevent the FB profile from reattaching to the other account.

I have sent the support mail,  you should be able to relink to your old account now.

[ShelleyCat]

Oh, you are brilliant!!

It worked, I have music again.

My music, with my name, and my friends.

Thank you so much.

[user-removed]

You are welcome.

Please let us know if you need any further help.

[ShelleyCat]

Just one more little thing...now that I am logged in as the real me, I can't go back and delete email details from the above posts, can you?

[user-removed]

Unfortunately, I am just a 'staff' member and dont work on the Community as my job role (I just dip into help with account cases).  I will ask a moderator to edit out those mails for you.

[ShelleyCat]

Thanks.

On reflection, I was silly head to post then log out before i deleted.

Oh well, worth it for all the help 🙂

[Adam]

Hey @ShelleyCat -- those email addresses have now been edited out. Glad you got things sorted out with Calvin!

[adrianooo]

Hi I'm having the same issues as well. I was wondering if you could help me out as well! Thanks in Advance! 

[hnslove2dance]

Hey Calvin,

I'm having the same issue as ShellCat. Please help me!!

[sophiemccreery]

Hi,

I have the same problem as you....can you please tell me how to fix it?

[sophiemccreery]

Can you send me the same support as you did to Shellcat re Tangled account. Thanks

[Pedro__1993]

i have the same problem, can you help pls 🙂

[sophiemccreery]

I also have the same problem and need help desperatly, Help asap please!!!! x

[Chrissie]

Hi

My account has also got confused with my husbands facebook account. Could you send the same info through so we can get them sorted out.

Thanks

[Pete]

Hey @Chrissie

You'll need to get in contact with our support team to get this sorted. Please use the contact form or tweet at us on Twitter via SpotifyCares for further guidance.