Taylor Swift won’t play on any device/platform

[MariaByron55]

Premium user. Went through the whole Taylor Swift v. Spotify and was really excited when she put her music back on Spotify earlier this year. 

However, no matter what I do, Taylor Swift music will not play with my account. I’ve done everything I could think off, it literally won’t play. 

Her music is all there but nothing happens when I press it. 

Not for sure what to do or if this is something other people have encountered 

[Peter]

Hey @MariaByron55.

Thanks for reaching out to us about this. We understand this is a delicate situation and we'll be glad to help you out with this.

Just to confirm, could you try playing through this playlist and tell us if the songs by Taylor Swift behave any differently than the rest?

spotify:user:spotify:playlist:37i9dQZF1E4AfEUiirXPyP:small

If so, then could you perform a clean reinstall by following the steps in this support article, and let us know the following information after you've done so:

• device and OS version
• Spotify version?

Thanks! We'll be looking out for your reply 🙂