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I am unable to purchase premium.
I have tried for 2-3 days to contact someone at Spotify about it through 1) email 2) twitter 3) this board.
I have called Chase and they have assured me that the fault is with Spotify's system and that transactions are not getting to them.
3/16 - Original Contact Reciept from Spotify
Hi there,
Thanks for getting in touch.
Here's what we got from you:
Type of user: Premium
Question: I keep getting a message indicating that there is a problem with my card. I would like to know the specific error associated with my card so that I can 1) follow up with my credit card company 2) continue to follow up with Spotify
This message should be replied to (my email)
3/17 Response from Spotify
Hi there,
Thanks for reaching out to us about getting messages from us about having a problem with your card. No worries, we'll get this sorted out for you in no time.
This email will be sent through if your Spotify payment didn’t go through on the usual renewal date. This can happen for a few reasons:
We’ll keep trying to take the payment over the next few days. If you’d like to change your payment details, just head ov
If anything else comes up, feel free to email us back.
Cheers,
Francesca
3/18 My Response
Francesca,
Hey there Anthony,
Thanks for getting back to us. Since you’re trying to pay by card, please check the following requirements:
Once you have checked the above, try signing up again on your subscription
3/18 My Response
Francesca,
I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.
If you have a case number from support, please post it here. (8 digit number)
Thanks for your patience.
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