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Telekom Spotifiy Account but monytransfer to Spotify over Paypal

Telekom Spotifiy Account but monytransfer to Spotify over Paypal

chesterrush

Hello , 

 

Since 1. September i moved my Spotify Account to the German Telekom . 

But in September and Oktober Spotify takes Money from my Paypal Account too . 

Thats not correct . 

There is no Service Hotline or something else on Spotify Website ?

 

Can someone Help me ? 

 

Michael 

Reply
7 Replies

MattSuda

Hey @chesterrush

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

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Note: I'm not a Spotify employee.

Hey Michael,

 

The chesterrush account is on your partner subscription and has not received any funds from Paypal since August.  Could you let me know your last invoice ID from Paypal?  I will be able then be able to see where the payment went.

chesterrush

Hello , 

 

Here are the Screenshots from Paypal .

As you can see they are from ***** 

 

Michael

 

Hi Michael,

 

The other account is called woidl49 - have you been paying for a relation's account?

chesterrush

woidl49 should be an free Account . 

 

It is not neccessary to have there an Premium Account . 

 

How can i disable it ? 

 

Hi Michael,

 

The woidl49 account is now on the Free service, the last payment was taken on the 24th October.  I have removed the payment details and you should not be charged for that account again.

 

chesterrush

Perfekt 😉 

 

Thanks for your fast help . 

 

 

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