Telekom Spotifiy Account but monytransfer to Spotify over Paypal

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Telekom Spotifiy Account but monytransfer to Spotify over Paypal

chesterrush
Casual Listener

Hello , 

 

Since 1. September i moved my Spotify Account to the German Telekom . 

But in September and Oktober Spotify takes Money from my Paypal Account too . 

Thats not correct . 

There is no Service Hotline or something else on Spotify Website ?

 

Can someone Help me ? 

 

Michael 

7 Replies

MattSuda
Spotify Star
Spotify Star

Hey @chesterrush

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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user-removed
Not applicable

Hey Michael,

 

The chesterrush account is on your partner subscription and has not received any funds from Paypal since August.  Could you let me know your last invoice ID from Paypal?  I will be able then be able to see where the payment went.

chesterrush
Casual Listener

Hello , 

 

Here are the Screenshots from Paypal .

As you can see they are from ***** 

 

Michael

 

user-removed
Not applicable

Hi Michael,

 

The other account is called woidl49 - have you been paying for a relation's account?

chesterrush
Casual Listener

woidl49 should be an free Account . 

 

It is not neccessary to have there an Premium Account . 

 

How can i disable it ? 

 

user-removed
Not applicable

Hi Michael,

 

The woidl49 account is now on the Free service, the last payment was taken on the 24th October.  I have removed the payment details and you should not be charged for that account again.

 

chesterrush
Casual Listener

Perfekt 😉 

 

Thanks for your fast help . 

 

 

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