Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Telia to Movistar

Telia to Movistar

Hey,

 

I've always been using Spotify through my mobile subsrciption to Telia in Denmark. Now, I'm going to Spain for an unknown period of time and want to bring Spotify with me. Can I just switch to Movistar in Spain without losing any of my playlists? 

Reply
2 Replies

Hello and welcome to the Spotify Community!

 

If you get Spotify with movistar and your period doesn't run out before getting it, you won't lose your playlists, if your subscription run out before getting Spotify with Movistar you'll lose your synced songs, you'll need to sync them again

Playlists are stored on Spotify's server, so you should be able to keep them unless you are moving to a new Spotify account.

 

If you are creating a new Spotify account, support can move them over for you.

 

To contact support:

 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts