The credit card was charged twice

[Decook2738]

I noticed that my account was charged twice within 30 days. I tried to start another account with a different email address and was in the free period but I could not confirm the email address because Spotify is a blocked site within a Federal government building. Could this be the reason for the charge, even if that email address was not verified. Please advise.

[Melody]

Hey, @Decook2738

Thanks for reaching out, and welcome to the Community.

We're sorry to hear you've been charged twice. We'd recommend checking out our Why have I been charged twice? support article under the section 'Signed up but the charges don’t seem right?'.

We hope this helps!

Thanks,

/M

[Decook2738]

That information was not helpful at all. I guess I will have to do the
research myself.

Denise Cook

[Melody]

Hey, @Decook2738

Sorry you feel this way.

If our support article didn't do the trick, we'd recommend reaching out to Support directly.

They'll be able to take a closer look behind the scenes.

Rest assured you can reach them one of these ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

Many thanks!
/M