Help Wizard

Step 1


The music I downloaded is gone.

The music I downloaded is gone.

I just ended my family subscription and all of my downloaded music is gone.

1 Reply

Hey @AyannaRas03,


It sounds like your account's reverted to the Free tier after leaving a Premium for Family plan.


Because Offline Mode is a Premium feature, you won't be able to use it on the Free tier.


We hope this clears things up. If you'd like to look into what other offers you might be eligible for yourself, try taking a look at your subscription options here.



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