The new spotify updates aren't appearing in my account

[Adair1]

I don't get the new content from the most recent updates on Spotify, I don't even have the Canvas option (and I think this option has been available since a long time ago), neither the new aspect of the music player.

I tried creating a new account and it has all the new options, it had the new aspect, the Canvas and eveything; I also tried reinstalling the app and closing my session in all my devices, but no, my spotify looks the same.

The first image is from the acccount that I always use, and the second one is from the new account I just created.

Plan

Premium

Country

Mexico

[Jose_M]

Hello @Adair1!

Thanks for coming to the Community. Spotify is always testing and launching improvements and new features. This means your friends might see something on the app that you don’t, or get a new feature to try. I'd recommend keeping the Spotify updated to make sure you don't miss a thing.

Hope you have a nice day!

[Adair1]

Thanks for the answer and the recommendation, but I always update my Spotify and anyway it seems that I have missed a lot of things.

[Jose_M]

Hello @Adair1!

Thanks for your reply. Focusing on the Canvas feature, can you let me know if you can see the Canvas setting in your Spotify app settings at all? Also, can you let me know which version of the Spotify app you have?

Keep me posted.

[Adair1]

Thanks for the answer, I just don't have the canvas option at all, and also, I already have turn off the Data Saver option, so I don't think that is the problem.

And my spotify version is the 8.8.4.518

Hope that helps to find a solution.

[Jose_M · Accepted solution]

Hello @Adair1!

Thanks for your reply. It seems like you might be experiencing this Ongoing Issue. The right teams at Spotify have been notified. I'd recommend adding your vote + comments in the thread above to show you're also experiencing this.

On another note, since this is an account-related issue, you can transfer your music and playlists to the new account you created if you'd like to be able to use this feature. I'd recommend following this guide if you'd like to do so.

Hope this helps and let me know if you have any questions!

[Adair1]

Well, I hope the problem gets a solution soon, thanks for your help and for your time. 🙂

[Jose_M]

No worries, hope you have a nice day, if you have any other questions, I'll be...

https://open.spotify.com/track/7vqUr6K2Js9Paq4kdNSOm6

[Vasil]

Hey @Adair1,

We made some changes backstage and the Canvas feature should now be working again.

In case it isn't - delete your cached data and restart the app!
Let us know how it went 🙂
Thanks!

[Adair1]

Hi Vasil, I followed your advice and deleted the catched data, but it didn't worked, also tried reinstalling the app, but no, the canvas option isn't disponible for me.

[Eni]

Hey @Adair1, 

Thanks for getting back to us and for trying this. 

In this case, we suggest that you add your +Vote to the Ongoing issue @Jose_M sent previously. 

We'd also recommend keeping your app up to date. 

If you need a hand with anything else, the Community is here for you.