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The username you provided is not associated with an active Spotify account.

The username you provided is not associated with an active Spotify account.

Plan

Premium

Country

USA

Device

samsung galaxy s8, windows pc

Operating System

android/windows 10

 

My Question or Issue

I'm trying to change my password for my premium account "Aelislost". I don't remember the email I used for it and I keep getting the "The username you provided is not associated with an active Spotify account." error. The profile still exists when I enter it in the search bar, but for some reason spotify can't find it. I'm currently using a separate free account to contact customer support. 

aelislost.JPG
Reply
1 Reply

Hey @user-removed, thanks for reaching out to the Community!

 

In this case, I'd recommend checking out this support article > Old email address? section. From there, you should get an option to contact Customer Support who can help update your account.

 

I hope this helps! 

Billy-JSpotify Star
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