Help Wizard

Step 1


There might be another person on my account, how do i get him/her off?

There might be another person on my account, how do i get him/her off?

Here is my evidence:

- 54 new playlists with songs I dont even like nor know about

- when I log in sometimes there is another song playing or something I definitely didnt play and when I switch the songs the other person puts it back, this keeps going till one of us cuts our losses and gives up ( usually me sence I just go to YouTube)

- it keeps saying " this is you?" With the chrome player ( I'm on phone and never used my computer)






 Samsung Galaxy 7


Please help.


1 Reply

Hey @Sheepness, thanks for reaching out to the Community!


I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide herefor some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.

Billy-JSpotify Star
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