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They charge me and I don't have premium

They charge me and I don't have premium

Hi I purchased spotify premium and said that my credit card wasn't good and then I check my credit card account and it said I purchased the premium and then I check my spotify account and it still in free mode nothing premium if I don't have the premium servervice then I want my money back!
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1 Reply

Hey there @Shamxs30, welcome to the community!

 

That sounds odd. Let's try to see what's going on here. Can you first check the following support site article? It should offer you some ideas to begin troubleshooting.Upgraded-not-Premium-Instagram_support.png

 

 

 

 

 

Let me know how it goes 🙂

K

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