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They don’t delete your account

Solved!

They don’t delete your account

Three weeks ago I asked for my old account to be deleted as I had started a new one. As helpful as the staff were in replying to my request, I find that three weeks on my old account is still there. To fob me off  I’m told it’s just my browser cache, but the settings I have would not have this happen. I’ve also tried it with other browsers which I rarely use and still have the same data account coming up. By all means give it a go with yours and let me know what you find ….

 

https://open.spotify.com/user/trebor-skcigem

 

Having looked over the whole situation, I’ve now come to the conclusion they won’t ever completely delete  my account because it would diminish their user statistics. So the most anyone would get is having their playlists deleted and a banner saying ‘no recent activity’. I’ve simply given up waiting for it to happen now and bringing up the subject with them doesn’t get any closer to resolving it, because they don’t want to delete the account . I should have realised this was what they were doing when I read  that any username you used for a ‘deleted’ account wouldn’t be made available again…..reason being it’s still kept as an active user account.  Shame on them!

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Marked as solution

It seems like the profile is gone now. If you type spotify:user:trebor-skcigem into the search bar of your Spotify client, it'll no longer show up. 🙂

MaximSpotify Star
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Note: I'm not a Spotify employee.

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6 Replies

Hey @user-removed,

 

 I've escalated this post for you and someone from Spotify will take a look at your post shortly 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

As lovely and useful as their staff are…I won’t hold my breath…but thank you  🙂

 

@user-removed

 

I've got some new information to share with you:

 

  • Accounts take up 7 days to completely disappear from Spotify from the date they were closed, so it's odd that you and other users still can see it.
  • You should contact Spotify Support again via the contact form, Facebook or Twitter asking why you can still see your closed account when you look it up on Spotify.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for your reply. I have contacted Spotify Support many times about it still being there. All I get back is them saying it was deleted, yet it’s not. This is a screen shot I just took which shows what I still see three weeks on.

spotify.png
Marked as solution

It seems like the profile is gone now. If you type spotify:user:trebor-skcigem into the search bar of your Spotify client, it'll no longer show up. 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Seems that posting this problem has brought it to light and the account has now been completely deleted from their server. Thanks to everyone who replied to my post and to the Spotify staff who pressed the keys in the background to finally see it removed 🙂

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