Thinks I'm abroad

[CptAbu]

Plan

Free

Country

 Canada

Device

Samsung Galaxy S4

Operating System

Android lolipop

My Question or Issue

 Thinks I'm abroad.  Haven't left the same city i created my account in.  Infact i live in the same house i created my account in and I have never travled.  Please explain.

[Loxer]

Hey,

Thanks for reaching out, and welcome to the Community!

Right now it's only possible for Free accounts to use Spotify abroad for 14 days. You can learn more about this here.

Hope this helps!

[CptAbu]

What part of I have never travelled don't you understand.  I get that you can use spotify abroad for 14 days.  My problem is that I have never been abroad in my life first of all so I fail to understand how I magically traveled to another country without my knowledge.  Second how would your link help in any way.  Obviously I have researched this issue and attempted to remedy it myself before turning to the forums.  

[CptAbu]

The only devices linked to my account are mine.  They are all sitting in my room.  I signed out all devices and checked my offline devices after.  All devices are mine.  Don't waste my time with clearing the cache and all data files then uninstalling and reinstalling that was the first thing I did.  I'm a network and internet security specialist.  I have expended all your basic trouble shooting avenues.  This is a glitch in your system.  

[CptAbu]

Bump.   So glad I'm not paying for your service. 

[TobiasYoung]

Hi @CptAbu, sorry for the late reply.

Can you try and change your country to your current country in accounts settings for me?

Otherwise contact Spotify support and provide your username and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours.