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This webpage has a redirect loop

This webpage has a redirect loop

This webpage has a redirect loop... why??? If this is the first attempt that I subscribe !

 

HELP ME! tell me some solution for this error

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23 Replies


@cuentabrenda1 wrote:

This webpage has a redirect loop... why??? If this is the first attempt that I subscribe !

 

HELP ME! tell me some solution for this error


Hey there @cuentabrenda1, welcome to the community!

 

Sorry to hear about this. It's currently under investigations!

 

What's your Spotify username and what country are you located in? 

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

Merik,

 

My friend is having exactly the same issue.

The account is: danni.barrientos

 

And I have a similar issue because appears this message when I try to add a payment method: "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further."

 

Both account are from Chile.

 

 


@edu8883 wrote:

Merik,

 

My friend is having exactly the same issue.

The account is: danni.barrientos

 

And I have a similar issue because appears this message when I try to add a payment method: "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further."

 

Both account are from Chile.

 

 


@edu8883 Your issue is diffeent. What's your current subscription status?

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

Yep, but the account "danni.barrientos" have the same issue.

Hey, I'm from Chile, trying to upgrade my expired credit card, now with basic. 

I hit Upgrade on page header, and send me to a redirect loop.

 

I give you initial curl request:

 

curl 'https://146312396.log.optimizely.com/event?a=146312396&d=146312396&y=false&src=js&s172210784=none&s1... -H 'Origin: https://www.spotify.com' -H 'Accept-Encoding: gzip, deflate, sdch' -H 'Accept-Language: en,es;q=0.8' -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36' -H 'Accept: */*' -H 'Referer: https://www.spotify.com/cl/' -H 'Cookie: end_user_id=oeu1416861104114r0.5941753503866495' -H 'Connection: keep-alive' --compressed

 

After passing to a doubleclick redirect gives this request:

 

curl 'https://www.spotify.com/cl/upgrade/' -H 'Accept-Encoding: gzip, deflate, sdch' -H 'Accept-Language: en,es;q=0.8' -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36' -H 'Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8' -H 'Referer: https://www.spotify.com/cl/' -H 'Cookie: sp_landing_15d=www.spotify.com%2Fcl%2F; sp_landing_30d=www.spotify.com%2Fcl%2F; cdn_switcher=control; device_view=full; optimizelyEndUserId=oeu1416861104114r0.5941753503866495; campanja_id=0-2857362493-15130983788-1416861106947; campanja_session_id=96014f7d-a478-42bf-82e2-2109e85d4d9f; fbm_174829003347=base_domain=.spotify.com; __tums=081101533e411fd199c2; __tumi=081101533e411fd199c2; mp_329e66c6399f2a6f728674b8c0062881_mixpanel=%7B%22distinct_id%22%3A%20%22149e3817df4a7-02f6cbd0d-1b3e6b5e-13c680-149e3817df5914%22%2C%22%24initial_referrer%22%3A%20%22https%3A%2F%2Fwww.spotify.com%2Fcl%2Fpurchase%2Fspotify%2Fproduct%2Fpremium%2F%22%2C%22%24initial_referring_domain%22%3A%20%22www.spotify.com%22%7D; amplitude_id=eyJkZXZpY2VJZCI6IjFiZjVjNTUyNDJlZmM4OWVhNmI3NWVjMmMyNTI5YThhIiwidXNlcklkIjpudWxsfQ==; __gads=ID=f9cb3f4e696e01e6:T=1417011505:S=ALNI_MZ7yRq6F-IVKslfd2p5-5Yt7gmr7A; plp=cd68cfa0ace62ecda7a1db90a515d7e30dd6976b; VISITORID=1852860547; sp_landing=www.spotify.com%2F; lithiumSSO%3Aspotify.prod=~2t5L6FAEJu7iRoIW6~owo_8jttRF9Gne54if_cYifJARMHbZxSOrXiEjYCQ9qxyPODte4gZ0jgYyApOG47GXFk4S_dlXNRCVOlEZMZ2ugDnZPD2md2OCVkeKzOnTBbS0eXUqH53xYLmufpjYhPH0QN805ShnSvr8bZJjbi_S4jkoeooz53Yi83JrsoUOmUb3PRBcalb-ZdULUg1RpFohwq-e6j6W9xr1XM4s0wpMXse2peaKVjp7ISndloNbmL4x0i7QdIr_WEjV1V3miI51-_mxpb7B1XyOwirugKADShUHKSmuwR3hUu1QHem3KpI2JXKz4SheWvOXAsqa3nfHycfCLbsOm1pcxlIzkmvQ..; sp_logout=1; fbsr_174829003346=34vQnVTYSHCryt8d3oqD5F968GcCGS8v2cUphE4ABn0.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; spsess=2ad1d3f901040149f3052818714503ad1c6432f3; sp_logged_in=1; _acxm=14bd0fe5-27e3-490d-a1da-e68bd18d5f49; _gat=1; spot=%7B%22t%22%3A1417378559%2C%22m%22%3A%22cl%22%2C%22p%22%3A%22open%22%2C%22w%22%3Anull%7D; sprm=MzaUIauFtIBRjku5m1e52bdRzBxIYDn0S2XS_pOdSbomKdSKdPtTgU5YdZzNEqjcAO2rGBM0J7tPkiusUEUYW4BpFamExLRjEGnt_G9f1PUwA1gMYXEjb5IqhHBH-yVr4hw6tPn_ilO5zgmOYytmiUUEt77F0hMpR8Noce8OHsJtIt-EEiD2uuy1K2PNBaG57Sqw883GzM6yHcEPlYZZIR1ZJdYwPchzcV8sZKZB1NG-5qM4ZyRQaym2TeazXevld8ChTXwKmQuns7xqXIkV2V97POlfNb2wUS-KqqDM8lqe_xXOtToD4Fxb5Trb0SLpq5OkV11sIYlRPQGCRNdhsg3327c079c3f5f0e1dee9b895485d1e2051137ea7; sp_csrf=YToyOntpOjA7czo0MDoiYWRjNmFiOTVjOTEzNjY5ZmQyY2EwZmZiNDc5NmFiOGRiOWI2YThjYiI7aToxO2k6MTQxNzM3ODY5Mzt9; optimizelySegments=%7B%22172210784%22%3A%22none%22%2C%22172815652%22%3A%22referral%22%2C%22172898846%22%3A%22false%22%2C%22173064250%22%3A%22gc%22%7D; optimizelyBuckets=%7B%7D; _ga=GA1.2.295289842.1416861105; __tdev=Fx6zoLVE; __tvis=XWIQRXmF; sc.Status=8; __ar_v4=CI373RZC35CGNJI6GOAR4D%3A20141124%3A82%7CPAMI74L6DRBWZHJ7N4FXU3%3A20141124%3A84%7CKDKBSLOGCVFKJI3UZUGWX6%3A20141124%3A84%7CGUU7EK33IZCOXIXDIKXLEY%3A20141124%3A1%7C4C26VF3JE5DM5O4PWTFDQM%3A20141128%3A1; ki_t=1416861112542%3B1417356716038%3B1417378698861%3B4%3B74; ki_r=; optimizelyPendingLogEvents=%5B%22n%3Dengagement%26u%3Doeu1416861104114r0.5941753503866494%26wxhr%3Dtrue%26t%3D1417378707609%26f%3D2203230561%26g%3D146299541%22%5D; __utma=269535539.295289842.1416861105.1417375335.1417377932.10; __utmb=269535539.16.9.1417378707729; __utmc=269535539; __utmz=269535539.1416861105.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided); _gali=nav-link-premium' -H 'Connection: keep-alive' --compressed

 

That starts the redirect loop.

 

Hoping that this gives you some clue...

 

PS:I changed some numbers to protect my account, if you need some info please ask.

Today it's OK, thanks!!!

Problem Solved! 🙂

Glad to hear it is now working guys! If anyone else hits this error please let us know! 🙂

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I have tried to subscribe to premium, and it is redirecting me after collecting payment information. I am very uncomfortable with this.

me too, i have the same error my acount is Albaro please check it.

same problem for me, account: astelmah 

Bumping this topic. I can't get into my account the edit any of my settings. 

 

user: 127663613

 

Account is linked to facebook.

Hello - Have this issue as well (account pcassaf). thanks!


@pcassaf wrote:

Hello - Have this issue as well (account pcassaf). thanks!


Hey there @pcassaf, welcome to the community!

 

Which page is having a redirect loop for you? Can you provide the step leading up to the issue?

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

www.spotify.com -> click on login --> https://www.spotify.com/ie/account/overview/ --> Error page 

This webpage has a redirect loop

ERR_TOO_MANY_REDIRECTS

 

I have the problem regardless of the device or platform. It seems to be an account issue (just renewed my plan). Waiting for support from Spotify

Same issue here, as of today, I've been unable to log into my Spotify mobile using Facebook, and when I got to change password and then click login with Facebook, chrome responds with this page has a redirect loop

Url: https://accounts.spotify.com/us/login/?continue=https%3A%2F%2Fwww.spotify.com%2Fus%2Faccount%2Fchang...

Hi Peter,

 

I am having this same problem. I ned to update my payment info. I am hitting a reditrect loop everytime i try to login to my Facebook account. Please help! This has occured for the past 24 hrs. Thank you 

Another redirect loop here...

me too

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