This webpage has a redirect loop

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This webpage has a redirect loop

cuentabrenda1
Newbie

This webpage has a redirect loop... why??? If this is the first attempt that I subscribe !

 

HELP ME! tell me some solution for this error

23 Replies

Re: This webpage has a redirect loop

Merik
Community Legend

@cuentabrenda1 wrote:

This webpage has a redirect loop... why??? If this is the first attempt that I subscribe !

 

HELP ME! tell me some solution for this error


Hey there @cuentabrenda1, welcome to the community!

 

Sorry to hear about this. It's currently under investigations!

 

What's your Spotify username and what country are you located in? 

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

Re: This webpage has a redirect loop

edu8883
Regular

Merik,

 

My friend is having exactly the same issue.

The account is: danni.barrientos

 

And I have a similar issue because appears this message when I try to add a payment method: "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further."

 

Both account are from Chile.

 

 

Re: This webpage has a redirect loop

Merik
Community Legend

@edu8883 wrote:

Merik,

 

My friend is having exactly the same issue.

The account is: danni.barrientos

 

And I have a similar issue because appears this message when I try to add a payment method: "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further."

 

Both account are from Chile.

 

 


@edu8883 Your issue is diffeent. What's your current subscription status?

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

Re: This webpage has a redirect loop

edu8883
Regular

Yep, but the account "danni.barrientos" have the same issue.

Re: This webpage has a redirect loop

Xokdsuricat
Casual Listener

Hey, I'm from Chile, trying to upgrade my expired credit card, now with basic. 

I hit Upgrade on page header, and send me to a redirect loop.

 

I give you initial curl request:

 

curl 'https://146312396.log.optimizely.com/event?a=146312396&d=146312396&y=false&src=js&s172210784=none&s1... -H 'Origin: https://www.spotify.com' -H 'Accept-Encoding: gzip, deflate, sdch' -H 'Accept-Language: en,es;q=0.8' -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36' -H 'Accept: */*' -H 'Referer: https://www.spotify.com/cl/' -H 'Cookie: end_user_id=oeu1416861104114r0.5941753503866495' -H 'Connection: keep-alive' --compressed

 

After passing to a doubleclick redirect gives this request:

 

curl 'https://www.spotify.com/cl/upgrade/' -H 'Accept-Encoding: gzip, deflate, sdch' -H 'Accept-Language: en,es;q=0.8' -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36' -H 'Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8' -H 'Referer: https://www.spotify.com/cl/' -H 'Cookie: sp_landing_15d=www.spotify.com%2Fcl%2F; sp_landing_30d=www.spotify.com%2Fcl%2F; cdn_switcher=control; device_view=full; optimizelyEndUserId=oeu1416861104114r0.5941753503866495; campanja_id=0-2857362493-15130983788-1416861106947; campanja_session_id=96014f7d-a478-42bf-82e2-2109e85d4d9f; fbm_174829003347=base_domain=.spotify.com; __tums=081101533e411fd199c2; __tumi=081101533e411fd199c2; mp_329e66c6399f2a6f728674b8c0062881_mixpanel=%7B%22distinct_id%22%3A%20%22149e3817df4a7-02f6cbd0d-1b3e6b5e-13c680-149e3817df5914%22%2C%22%24initial_referrer%22%3A%20%22https%3A%2F%2Fwww.spotify.com%2Fcl%2Fpurchase%2Fspotify%2Fproduct%2Fpremium%2F%22%2C%22%24initial_referring_domain%22%3A%20%22www.spotify.com%22%7D; amplitude_id=eyJkZXZpY2VJZCI6IjFiZjVjNTUyNDJlZmM4OWVhNmI3NWVjMmMyNTI5YThhIiwidXNlcklkIjpudWxsfQ==; __gads=ID=f9cb3f4e696e01e6:T=1417011505:S=ALNI_MZ7yRq6F-IVKslfd2p5-5Yt7gmr7A; plp=cd68cfa0ace62ecda7a1db90a515d7e30dd6976b; VISITORID=1852860547; sp_landing=www.spotify.com%2F; lithiumSSO%3Aspotify.prod=~2t5L6FAEJu7iRoIW6~owo_8jttRF9Gne54if_cYifJARMHbZxSOrXiEjYCQ9qxyPODte4gZ0jgYyApOG47GXFk4S_dlXNRCVOlEZMZ2ugDnZPD2md2OCVkeKzOnTBbS0eXUqH53xYLmufpjYhPH0QN805ShnSvr8bZJjbi_S4jkoeooz53Yi83JrsoUOmUb3PRBcalb-ZdULUg1RpFohwq-e6j6W9xr1XM4s0wpMXse2peaKVjp7ISndloNbmL4x0i7QdIr_WEjV1V3miI51-_mxpb7B1XyOwirugKADShUHKSmuwR3hUu1QHem3KpI2JXKz4SheWvOXAsqa3nfHycfCLbsOm1pcxlIzkmvQ..; sp_logout=1; fbsr_174829003346=34vQnVTYSHCryt8d3oqD5F968GcCGS8v2cUphE4ABn0.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; spsess=2ad1d3f901040149f3052818714503ad1c6432f3; sp_logged_in=1; _acxm=14bd0fe5-27e3-490d-a1da-e68bd18d5f49; _gat=1; spot=%7B%22t%22%3A1417378559%2C%22m%22%3A%22cl%22%2C%22p%22%3A%22open%22%2C%22w%22%3Anull%7D; sprm=MzaUIauFtIBRjku5m1e52bdRzBxIYDn0S2XS_pOdSbomKdSKdPtTgU5YdZzNEqjcAO2rGBM0J7tPkiusUEUYW4BpFamExLRjEGnt_G9f1PUwA1gMYXEjb5IqhHBH-yVr4hw6tPn_ilO5zgmOYytmiUUEt77F0hMpR8Noce8OHsJtIt-EEiD2uuy1K2PNBaG57Sqw883GzM6yHcEPlYZZIR1ZJdYwPchzcV8sZKZB1NG-5qM4ZyRQaym2TeazXevld8ChTXwKmQuns7xqXIkV2V97POlfNb2wUS-KqqDM8lqe_xXOtToD4Fxb5Trb0SLpq5OkV11sIYlRPQGCRNdhsg3327c079c3f5f0e1dee9b895485d1e2051137ea7; sp_csrf=YToyOntpOjA7czo0MDoiYWRjNmFiOTVjOTEzNjY5ZmQyY2EwZmZiNDc5NmFiOGRiOWI2YThjYiI7aToxO2k6MTQxNzM3ODY5Mzt9; optimizelySegments=%7B%22172210784%22%3A%22none%22%2C%22172815652%22%3A%22referral%22%2C%22172898846%22%3A%22false%22%2C%22173064250%22%3A%22gc%22%7D; optimizelyBuckets=%7B%7D; _ga=GA1.2.295289842.1416861105; __tdev=Fx6zoLVE; __tvis=XWIQRXmF; sc.Status=8; __ar_v4=CI373RZC35CGNJI6GOAR4D%3A20141124%3A82%7CPAMI74L6DRBWZHJ7N4FXU3%3A20141124%3A84%7CKDKBSLOGCVFKJI3UZUGWX6%3A20141124%3A84%7CGUU7EK33IZCOXIXDIKXLEY%3A20141124%3A1%7C4C26VF3JE5DM5O4PWTFDQM%3A20141128%3A1; ki_t=1416861112542%3B1417356716038%3B1417378698861%3B4%3B74; ki_r=; optimizelyPendingLogEvents=%5B%22n%3Dengagement%26u%3Doeu1416861104114r0.5941753503866494%26wxhr%3Dtrue%26t%3D1417378707609%26f%3D2203230561%26g%3D146299541%22%5D; __utma=269535539.295289842.1416861105.1417375335.1417377932.10; __utmb=269535539.16.9.1417378707729; __utmc=269535539; __utmz=269535539.1416861105.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided); _gali=nav-link-premium' -H 'Connection: keep-alive' --compressed

 

That starts the redirect loop.

 

Hoping that this gives you some clue...

 

PS:I changed some numbers to protect my account, if you need some info please ask.

Re: This webpage has a redirect loop

Xokdsuricat
Casual Listener

Today it's OK, thanks!!!

Re: This webpage has a redirect loop

edu8883
Regular

Problem Solved! :)

Re: This webpage has a redirect loop

Peter__
Community Legend
Glad to hear it is now working guys! If anyone else hits this error please let us know! :)

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: This webpage has a redirect loop

jennfoxe
Newbie

I have tried to subscribe to premium, and it is redirecting me after collecting payment information. I am very uncomfortable with this.

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