Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Three months Free premium

Three months Free premium

 

 

Hi, I had three month's free premium offer however i am being charged right away when I signed up. Please cancel my premium if I am not going to get the free trial. Thanks,

 

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
3 Replies

Hey, @apurokks2 
Welcome to Spotify Community and thanks for reaching out here!

Sorry to hear that you're experiencing that kind of issue... Firstly, I recommend that you take a look at this following article to get more information about it:

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi, 

It seems I was charged for the membership. I signed because I saw the 3 months trial offer. 

Should I just cancel my premium now?

 

Thanks,

Ashiqur 

Hey again, @apurokks2 

So, in this case, of course you can cancel your Premium subscription anytime. However, be sure that you won't be able to get a refund, because probably you weren't eligible to redeem the offer (Take a look at the Terms and Conditions).

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts