Time Limit

[hippycat]

Hi,

Spotify keeps telling me that I've used up my 10 hours monthly time limit, yet this is simply not the case.

Is there a bug?

Thanks,

HC

[Robbie]

Hello HC. Thanks for your question. The 10 hours per month is split into 2.5 hours each week, so this will reset soon for you.

[hippycat]

Hi Robbie,

Thanks for that - however, I only started my listening again yestrday as I had reached my limit last week and so this week I'm not sure that I've listened to 2.5 hours worth? Does it include time spent logged into Spotify or just time spent streaming music? Are ads included? Spotify ads are quite long and come in twos!

HC

[Peter__]

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@hippycat wrote:

Hi Robbie,

Thanks for that - however, I only started my listening again yestrday as I had reached my limit last week and so this week I'm not sure that I've listened to 2.5 hours worth? Does it include time spent logged into Spotify or just time spent streaming music? Are ads included? Spotify ads are quite long and come in twos!

HC

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Hey 🙂 

It should only count streaming time for tracks, which does not include adverts or local files. 

If you are not getting your 2.5 hours per week, is it possible someone else is using your account? If you think that might be the case, change your password and then drop a post on this topic and the staff will log you out of all sessions. 

Peter

[hippycat]

Hi Peter,

Thanks for your mail. I'm not sure that anyone else can use my account, altough there are three of us sharing this internet connection. If they were streaming Spotify from the same internet wi fi would that make it seem as if I were doing it?

I'll change my password and see if that helps.

Thanks again.

HC

[Peter__]

Shouldn't do, since play time will be tied to your Spotify username. 

Give it a go for another week, and if you don't get your 2.5 hours be sure to let us know!

Peter