Took the Winter deal: pay the 1st month, get 2 free afterwards. But now i paid for the 2nd month

[kkbn]

Hey, As you can read in the Subject, i bought myself premium during december, because of the advertisment of getting 2 month extra, if you order spotify until (i guess it was) 24th of december. But NOW Spotify took the money out of my bank account. What is going wrong here? And how do i contact the stuff of spotify about that problem? The only solution i found was this forum... Greetings Ole

[OviiiOne]

Hi @kkbn , welcome to the community!

The winter offer was for people who never had rpemium before, you should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉