Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Tried to buy .99cents for 3 months promo but still a "Free User,"

Tried to buy .99cents for 3 months promo but still a "Free User,"


  I tried to buy the .99 cents for the first three months summer promo yesterday, the last day.  I used paypal, it took me to the pay pal site but after paying I was bounced back to the payment page and a notice flashed in red saying there was a problem. 
   I checked on paypal and the payment was there .99 cents plus tax $1.14.

  I decided to pay once again and the second time no problem eveything seemed to go smooth.

   There is only one payment showing on paypal, for an authorization for a recurring charge and a charge of $1.14.

    MY spotify still says "free user,", I still can't use very high quality and there are still ads.
    After reading through the forums a bit here is a little info; this is my only Spotify account, I"ve never been a premium member before... I've been seeing that ad for almost a month and finally decided to give it a try mostly to listen in better quality and get rid of the ads...
    So any help from anybody would be really appreciated ? Thanks in advance.

1 Reply



Did you get an email receipt for your subscription purchase?

In it, it shows the Spotify username you paid for:


Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.


If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.


In any case, you should contact customer support through this link:


They'll help you get the promo. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.


If you get an automated email directing you to the community or help pages, you need to reply directly to and one of the customer services agents will get back to you.
osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts