Trouble Signing up from Premium

[amber_marin64]

I had spotify premium and I paid for the full subscription but I am a college student and wanted to take advantage of the offer. When I attempted to fill out "Tell us about yourself" section I was unable to type in the boxes. I refreshed the page and was prompted to put my credit card information again so I did but I still couldn't type in my information in the next page. I stopped after a third try and checked my account. I had been charged for all the times I put in my information and still cannot continue on to finish signing up for the subscription.

[Maxim]

Hey @amber_marin64,

It's very likely just a pending charge if you haven't received a receipt from Spotify via Email: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

Are you from the US? If so, can you try manually verifying yourself as a student here: https://spotify.sheerid.com?

Let me know how it goes.

[amber_marin64]

Yes I am from the US. I haven't received an email with a receipt for the
purchase

[Maxim]

Great! Then it's just a pending charge 🙂