Trouble logging in

[1255852332]

I am currently having a very difficult time logging into my Spotify account. I recieved any email this morning that my payment method was insufficient, therefore my account was disabled. I am trying to log in to update my credit card info, however I am unable to do so. I then attempted to make a new account, and that did not work as well. I am leaving for vacation in 1 hour and I really hope I do not need to go the week without music. Can anyone please help me.

Very frustrated,

Gillian Gordon

[Peter__]

What did the email say exactly?

[1255852332]

Hello Gillian Gordon We recently received a chargeback from your payment provider, relating to a payment for your Spotify account. The funds have automatically been credited back to your payment account and, as a result, we’ve disabled your Spotify account. If you have any questions regarding the chargeback, please contact your payment provider directly.

Username/ID: 1255852332 Date: 2014-04-06 22:40 UTC Order ID: 344252511011 Payment type: Card

[Liam]

You'll have to contact the customer services team. Your account has been disabled, so that is why you're unable to login.

A chargeback cannot be initialised automatically however - it must have been done by your bank, on behalf of you. If you didn't submit a chargeback, then there's something bigger going on here.

I suggest you contact customer services using the Support Form.

Liam

[Peter__]

Liam is correct, the support team will need to re-activate that account for you. Spotify take chargebacks pretty seriously.

[1255852332]

Thank you for your help. Does this mean I am unable to use my account for the week? I am very frustrated

[Peter__]

Unfortunately I would guess so, although the CS team will normally get back to you within 24 hours.