Trouble redeeming Google Home

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Trouble redeeming Google Home

askachow
Casual Listener

Plan

Premium

Country

Canada

Device

N/A

Operating System

N/A

 

My Question or Issue

When the Google Home Mini promotion was still active, I reserved one and was told by the webpage that I needed to wait until there was stock(?). Later, I got an email with a link to redeem and order the device, but was unable to do so since I was on vacation at the time.

 

When I attempted to redeem today through the link provided in the email. I got a 500 error on the redirected Google Store page. What should I do to redeem my device now?

 

Thanks in advance.

FireShot Capture 014 - Error 500 (Server Error)!!1 - store.google.com.png
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Accepted Solutions
Solution!

Re: Trouble redeeming Google Home

askachow
Casual Listener

Update: I was able to redeem by going to the email link using incognito mode.

3 Replies

Re: Trouble redeeming Google Home

Rock Star 15
Rock Star 15

Hey @askachow and welcome to the Community.

Hope you're doing great!

 

This issue seems to be under investigation.

Please try the troubleshooting steps listed there.

If they didn't fix your issue add your +VOTE and details in the thread.

Thanks :)

LoxerRock Star 15
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Solution!

Re: Trouble redeeming Google Home

askachow
Casual Listener

Update: I was able to redeem by going to the email link using incognito mode.

Re: Trouble redeeming Google Home

askachow
Casual Listener

Thank you @Loxer for taking the time to respond. Through some trial and error, I was able to find a workaround, posted below.

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