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@AndreaR25 hey there andrea, thanks for your patience,
for intractable payment issues, I'd suggest contacting spotify support -
the quickest way to contact spotify directly is via here or firstname.lastname@example.org
if you let them know in as much detail as you can about your problem, they should be able to have a look on their end and sort this out ASAP ^-^
hope you get a speedy resolution and let me know if you need help with anything else!