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Trouble with the try and suscription

Trouble with the try and suscription

 

Plan

Free/Premium/ Student

Country

 

Device

(Galaxy J6)

Operating System

(Android)

 

My Question or Issue

Hi, recently i change my account which now is linked to Facebook. The problem is that when I try to pay with my visa (which is working) the following message appears "Apparently you used the free trial before, your not eligible for this ofert, but we found others for you". The plan that im looking for is the student plan that has a discount. Can you help me please, because I want to pay for my that plan.

Reply
3 Replies

Hey @JavierLagos, thanks for reaching out to the Community!

I'll be happy to help.

Are you able to get the Premium Student subscription by going here, and selecting your plan? 

Let me know what happens!

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

Hi Billy, thanks for answer. Yeah, i have the discount for students, the problem is when i try to pay the plan, appears the message what i posted before, and dont let me continue 

 

Pd: after the message appears another thats say "try to get the student plan", but this doesnt has free trial, and when i click the link, this send me to the same page and the problem repeats

Hey @JavierLagos,

 

Thanks for getting back to me!
I'd recommend contacting Spotify customer support. They'll take a look and do their best to help.
You can contact support here.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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