Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Troubles with signing in with Premium Family

Troubles with signing in with Premium Family

Hi everyone,

I already have a Premium account but now I want to get the Premium Family so I can share with my family. I have sent an email to the persons I want to join me. But eveytime when they accept the invitation there is a notification that they can't join the account because they already have an account or they already joint but that isn't so. How can I fix this, what do I need to do or where do I need to be for help?

Thanks all!

Felicia
Reply
1 Reply

Hey @Felicia94,

 

Can you please make sure that they're all logged into their own accounts when trying to accept the invitation?

 

Thanks 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts