Trusted Devices

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Trusted Devices

Visitor

Plan

Free

Country

Scotland

Device

Google Pixel 2

Operating System

Android 10

 

My Question or Issue

Someone has been using my account and adding songs to my playlists and I feel like Spotify should have the option for trusted devices to give users the ability to choose what devices are allowed to access their account and where it can be accessed from since, in spite of changing my password on multiple occasions, the person accessing my account is still able to get in and I'm not sure how.

1 Reply
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Re: Trusted Devices

Rock Star 23
Rock Star 23

Hey @Kingtom523, thanks for reaching out to the Community!

 

I'm sorry to hear about this.

In this case, I'd recommend checking out this support article for the next steps to take. Even if you have already completed a step, move on to the next one and you'll get an option to get in touch with Customer Support who can help return access to the account so that only you can use it.

 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

 

If you see an email from Spotify, and can't tell if it's legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

 

There is some more information about your account being used somewhere else here. If you'd like to see the option to check what devices are on the account, you can start a new Idea about it here. Make sure to VOTE to it and get others to VOTE for it as well in order for it to be considered by Spotify.

 

I hope this helps!

Billy-JRock Star 23
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