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Try to charge yearly instead of monthly subscription

Try to charge yearly instead of monthly subscription

Hello, I have monthly subscription, and until this month I pay for monthly with success. But this monthly it says "they failed to charge me". I know, I have enough money in my account and my card is valid. When I contact with my bank they say the company, aka Spotify, tried to charge me for fee that is yearly subscription fee. 

 

Can anyone help me? Why they charge me for yearly not monthly? I did not change any settings or something.

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1 Reply

Hello!
Sorry for the inconvenience 😞 Please contact Spotify support using their Twitter or contact form.
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Have a great day!

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