Trying to Connect Spotify and Shazam

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Trying to Connect Spotify and Shazam

emmababe258
Casual Listener

When I follow the instructions for connecting Spotify and Shazam, I keep having the same issue.  I open Shazam on my iPhone, go to My Settings, and click Connect to Spotify.  A new Safari tab opens for me to Log In to Spotify.  I Log In using Facebook, and then am told I have been logged out of Spotify.  Any help or ideas?

11 Replies

Re: Trying to Connect Spotify and Shazam

Flixx
Community Legend

Hi there and welcome to the Spotify Community.

 

Do you have Spotify installed on your phone as well?


You can try cleaning up your Safari data and log in to Spotify again using Facebook.

 

To clean your browser data follow these steps:

  1. Go to your iPhone settings
  2. Click Safari
  3. Click Clear History and Website Data
  4. Click Clear History and Data

Hopefully this helps.

 

If you have any questions, don't hesitate to ask

Kind regards,
Felix

-- Please mark as solution and/or add kudos if it helped you --

Re: Trying to Connect Spotify and Shazam

emmababe258
Casual Listener

Hi Felix,

 

Thanks so much for your reply.  Yes, I have Spotify.  I cleared Safari history and am still having the same issue.  Any other ideas?

 

Cheers,

 

Terra

Re: Trying to Connect Spotify and Shazam

Flixx
Community Legend
At this moment I have no idea, I will ask the Spotify staff and get back to you soon.
Kind regards,
Felix

-- Please mark as solution and/or add kudos if it helped you --

Re: Trying to Connect Spotify and Shazam

Flixx
Community Legend

Do you have a premium or a free subscription? As this feature is only available for Premium subscribers.

Kind regards,
Felix

-- Please mark as solution and/or add kudos if it helped you --

Re: Trying to Connect Spotify and Shazam

emmababe258
Casual Listener

Premium :)

Re: Trying to Connect Spotify and Shazam

merceroz
Newbie

I've having the same problem.  You end up going around in circles, logging in via the facebook page, for the spotify webpage to tell you you've logged out, and nothing happening in Shazam.

Re: Trying to Connect Spotify and Shazam

DTapMU
Newbie
I have same issue

Re: Trying to Connect Spotify and Shazam

kstravs
Newbie

Me too! Any movement on a solution for this? I've cleared Safari as well with no success—still getting that logged-out message.


@DTapMU wrote:
I have same issue

 

Re: Trying to Connect Spotify and Shazam

MsLandry
Newbie

I am having the same issue.... We really need a resolution to this issue. I would really like for my spotify and shazam to be connected :(

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