Trying to Upgrade to Premium but Spotify.com won't load the payment screen

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Trying to Upgrade to Premium but Spotify.com won't load the payment screen

Casual Listener

I'm trying to sign up for premium, should be simple, right? No. When I go to my account and "upgrade to premium" it takes me to the screen where I can input my credit card details but it never loads, just shows the turning loading wheel that doesn't do anything. Spotify error.png I left it like this for over 5 minutes and still nothing. Does Spotify want my money or not?

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Re: Trying to Upgrade to Premium but Spotify.com won't load the payment screen

Rock Star 1
Rock Star 1

Hey @lwhs1! Welcome to the Spotify Community. ^^

 

That doesn't sound quite right.

Have you tried to clear your browser cache/cookies?

Let us know if that helps, thanks! ^^

 

Peace

NicoRock Star 1
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Trying to Upgrade to Premium but Spotify.com won't load the payment screen

Casual Listener

Tried refreshing the screen as well, and clicking the green button but I can't get anything to happen. Please help, I am tired of listening to ads!

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Solution!

Re: Trying to Upgrade to Premium but Spotify.com won't load the payment screen

Rock Star 1
Rock Star 1

Hey @lwhs1! Welcome to the Spotify Community. ^^

 

That doesn't sound quite right.

Have you tried to clear your browser cache/cookies?

Let us know if that helps, thanks! ^^

 

Peace

NicoRock Star 1
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Trying to Upgrade to Premium but Spotify.com won't load the payment screen

Casual Listener

I deleted my cache and cookies and restarted my computer and all is well. Thanks Nico!

Re: Trying to Upgrade to Premium but Spotify.com won't load the payment screen

Rock Star 1
Rock Star 1
You're welcome!

Peace
NicoRock Star 1
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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