Trying to Upgrade to Premium but Spotify.com won't load the payment screen

[lwhs1]

I'm trying to sign up for premium, should be simple, right? No. When I go to my account and "upgrade to premium" it takes me to the screen where I can input my credit card details but it never loads, just shows the turning loading wheel that doesn't do anything.  I left it like this for over 5 minutes and still nothing. Does Spotify want my money or not?

[lwhs1]

Tried refreshing the screen as well, and clicking the green button but I can't get anything to happen. Please help, I am tired of listening to ads!

[Nico · Accepted solution]

Hey @lwhs1! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried to clear your browser cache/cookies?

Let us know if that helps, thanks! ^^

Peace

[lwhs1]

I deleted my cache and cookies and restarted my computer and all is well. Thanks Nico!

[Nico]

You're welcome!

Peace