Trying to add family member to Spotify Family

[12312314512431]

Hey there,

My wife was a premium member. We cancelled her membership.

I was a premium member, I upgraded to Family to include my wife in the plan.

Now when she accepts the invitation in the email, she gets the following error message presented to her on the spotify website; http://cl.ly/image/1b3M1N233m1Q

Tried everything, nothing is working. Can you help us out?

[user-removed]

Is your wife's premium subscription ended? Subsciption cancellation doesn't turn your account to free until 1 month from last payment.

[MattSuda]

Her account will need to be dropped to the free plan first after canceling.

Check out the family help guide here:
https://support.spotify.com/learn-more/guides/#!/article/spotify-family

Also check out this thread for information:
https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Spotify-Family-Q-amp-A/td-p/988520

[12312314512431]

Thanks for replying!

We already had downgraded her account, and it's listed as Spotify Free (see screenshot) http://cl.ly/image/0D200q2q081J

 Unfortunately that doesn't change the fact that she cannot accept my invitation.

[MattSuda]

Thanks for confirming.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.