Trying to buy Premium

Reply

Trying to buy Premium

XiMopsX
Casual Listener

I use facebook to log into spotify and I want to go mobile and use my phone aswell.
Everytime I type in my information I get the error.

"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."
Nothing on my card is blocked, it has money on it. I looked into it and everything is fine.

4 Replies

Re: Trying to buy Premium

XiMopsX
Casual Listener

I tried googling this and it seems to be a problem some people get. I double checked and there is nothing wrong with my card so I don't know why it's not working or the site says my card service is the problem.

 

Re: Trying to buy Premium

KatesHere
Community Legend

Hey there @XiMopsX and welcome to the community!

 

That is odd. Have you tried clearing the cache/cookies memory in your browser or opening an incognito window in your browser and trying to upgrade again? If that doesn't work, you could try another browser.

 

Let me know how this helped!

K

RSJ-------------------------------------------------------------------------

Treat others the way you want to be treated!
K is for Kisses, Kate
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Rock Star? Join us!

Re: Trying to buy Premium

XiMopsX
Casual Listener

Earlier I tried IE that didn't work. I just cleared my cache and tried incognito that didn't work ether.

Re: Trying to buy Premium

KatesHere
Community Legend

Hey again @XiMopsX ,

 

Have you tried using another payment method? For example, instead of entering your cc details directly, use Paypal...

 

K

RSJ-------------------------------------------------------------------------

Treat others the way you want to be treated!
K is for Kisses, Kate
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Rock Star? Join us!

SUGGESTED POSTS