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Trying to cancel my subscription but can't. No response from emails.

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Trying to cancel my subscription but can't. No response from emails.

brosens
Newbie

I'm trying to cancel my subscription. Its saying my password is invalid and isn't letting me change my password. Haven't gotten any responses from emails. Is there any spotify support on here that can help. Is there a phone number where I can talk to a human.

6 Replies

Re: Trying to cancel my subscription but can't. No response from emails.

Sam
Spotify
Spotify
Hey!

We can only offer direct support via email at the moment. We are human though. Promise.

Could you try logging out of Facebook, then trying again? Alternatively, could you try cancelling through a different internet browser? Such as Google Chrome, Firefox, Internet Explorer etc.
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Re: Trying to cancel my subscription but can't. No response from emails.

steveg273
Casual Listener

I'm having the same problem!

Re: Trying to cancel my subscription but can't. No response from emails.

user-removed
Not applicable

I had the SAME PROBLEM! I was getting so frustrated. It WOULD NOT WORK WITH FIREFOX! THE ONLY WEB BROWSER THAT WOULD LET ME CANCEL MY SUBSCRIPTION WAS GOOGLE CHROME!

 

USE GOOGLE CHROME WEB BROWSER TO SUCCESSFULLY CANCEL YOUR SUBSCRIPTION.

Re: Trying to cancel my subscription but can't. No response from emails.

mkbuschlen
Casual Listener
im on google chrome right now and i cannot cancel my subscription!!! i dont want to pay for this - i signed up for the free month and now im being charged $10 because ive been trying to cancel it for so long and cant - noone will reply to any of my emails. Im getting very frusttrated and want to cancel my account entirely but that also seems impossible

Re: Trying to cancel my subscription but can't. No response from emails.

LThomas
Casual Listener

Me too.  I can't cancel.  They're doing it on purpose so they can make more money while they take their 3 days(or that's what the automated e-mail says) to "work out the problem".  They're charging us all for another month.  They're probably making a fortune by not letting people cancel when they want to.

Re: Trying to cancel my subscription but can't. No response from emails.

Sam
Spotify
Spotify

Mkbuschlen & LThomas - I understand we responded to your emails last week. If you could have a check of your emails. 

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Question answered? Just click 'Accept as solution' to help other users out. Easy.

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