Trying to get premium and can only get the free version.

[anno1505]

Hello, I'm trying to upgrade my account to premium but I will only get the free 30 days trial with the ads, even though I got an email saying

"At the end of the free trial the payment card you provide will automatically be
charged the Spotify Premium subscription fee of 99,00 kr per month."

So do I have to endure the 30 day with ads before I can listen to Spotify without getting these ads?

[Peter__]

The 30 day trial you are referring to is a full premium trial, so you will have all the premium features just free for the first month! 😉

[anno1505]

Sadly I'm still getting the commercials, so I'm not sure what I'm doing wrong, got a receipt on my Email saying that I purchased Spotify Premium but I'm still able to upgrade my account to premium.

[Peter__]

What is the username shown in your email receipt?

[anno1505]

The Username/ID is 1167872368

[Merik]

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@anno1505 wrote:

The Username/ID is 1167872368

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Is that the same username you login with on the Spotify clients?

[anno1505]

The one I login with is called qwertyetttvåtre

[Christoffer]

Is your account connected to Facebook?

[anno1505]

It's not, does it matter? :s

[Christoffer]

No, it does not. But was thinking why your username in email receipt is not the same as you log in with. Could you have more than one account?

[anno1505]

I only have one account and I'm not sure why I got alot of numbers as my username/ID.  Alltho it feels quite odd that I still get commercial after buying Spotify Premium, was checking a few other threads and they said that you just had to relog, tried that a few times but no result so far.

[Christoffer]

Ok, i suggest you to contact Spotify support using this contact form. If you get an automated reply just reply back to speed things up.

[anno1505]

Thanks, I'll try that out!

[Peter__]

That numeric username points to a Facebook created account. My guess is if you login using your Facebook details you will see your Premium.

If that is the wrong account, the contact form team will be able to swap it over for you.