Trying to pay, Spotify wont let me.

[crisurzua1]

Hey guys -

Im trying to sign up for the premium family plan and Spotify doesnt allow me to pay.

I live in Chile but have a Mexican credit card, so when I try to pay it asks me to change my country settings in my profile. I try to do it but it doesn't give me any other option but "Chile" as a country - I cant even pay with Paypal.

What now? Please help.

- CU. 

[Bittencourt]

Hi @crisurzua1, welcome to the community!

Try clicking here to see you manage to change it.

Also - have you tried using different browsers?

[crisurzua1]

Hey there!

Tried that option and it did not work either 😞

Thanks,


CU.

[Bittencourt]

Ok, so please click here, then Account - "Account details, country, payment method" - "I still need help" and describe the issue.

If you receive an automated email (check your spam!), reply to it (even if it is a no-reply email) and the Spotify team will be able to help you.