Trying to update Spotify Free to Premium: Spotify says I already have it?

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Trying to update Spotify Free to Premium: Spotify says I already have it?

laurelw
Casual Listener

I'm trying to activate Spotify Premium through Sonera (local operator), but I keep getting the message that I already have a paid account in use which I should cancel - but I don't have one! I previously had Spotify Unlimited, but I canceled it in February, so it's been over 30 days since the cancellation. On my Spotify account page it only says (correctly) that I'm using Spotify Free.


What's the matter?!

2 ACCEPTED SOLUTIONS
Solution!

Joe
Community Legend

Is an existing payment method shown on this page? If so, try removing it first.

View solution in original post

Solution!

Jamie
Spotify Legend
I've just checked for you and I can confirm that your subscription has expired and your account is now free, so it's odd that you're receiving that message from Sonera. Have you tried contacting their support?
--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

View solution in original post

24 Replies

Trish5
Newbie

I have a pre paid visa credit card but it won’t take my payment method. Why won’t it? It’s $25. 

Jen43
Casual Listener

I have a similar problem. Spotify is charging monthly subscription to my credit card and told me i already hv premium, but in my login account, it shows that i’m under Free subscription. Spotify gave me my user id and told me to reset my password, i try everything but my subscriptionis still under Free and I’m paying the monthly premium for nothing.

rsnyderdouglasn
Casual Listener

I work for starbucks and had the premium for free on my old phone downloaded the app logged in and now I dont have premium

rsnyderdouglasn
Casual Listener

its actually ryandouglasnyder

TosinYusuff
Newbie

my account says premium but it keeps saying upgrade on all my devices and its on the premium setting

Ronel_18
Newbie
How can upgrade my account to family . My payment method us is mobile

Slephrock
Newbie
Im trying to take the premium off

regal2959
Newbie
I'm already a premium member and I'm unable to get the benefits. I was charged yesterday the monthly fee. please advice.

Jo121
Newbie
Hi
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Bilmarandkits
Newbie
I cant get free premium!!!!!!

Crackmullin
Newbie
I'm tryin to update my Spotify to the premium but forgot password, wen I try to reset through my email it won't let me I'm signed up through Facebook it won't let me send the reset link to my hotmail
Solution!

Joe
Community Legend

Is an existing payment method shown on this page? If so, try removing it first.

View solution in original post

feliciateri
Newbie

I am being billed for Spotify Premium but when I go to the account to cancel I am being told I only have free spotify.

 

How do I stop the billing?

 

Felicia Leinonen

Jen43
Casual Listener

Looks like I am not the only one geeting the monthly premium charges but not having the actual premium function. My account also keeps showing Free subscription. 

I called my bank to terminate my existing credit card and issue me a new credit card with new credit card number.

laurelw
Casual Listener

No, it doesn't show, I've removed the payment method previously. That was only about a week ago though, so is that why I can't yet upgrade to premium via Sonera?

Solution!

Jamie
Spotify Legend
I've just checked for you and I can confirm that your subscription has expired and your account is now free, so it's odd that you're receiving that message from Sonera. Have you tried contacting their support?
--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

View solution in original post

laurelw
Casual Listener

Yes, I've contacted Sonera but the personnel there keeps getting the same error message as me when trying to upgrade to Premium on their site.

Peter__
Community Legend

Definitely something weird going on here. I would suggest you get in touch with the Spotify support team directly using the online contact form and they can have a proper look at your account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Audaxian
Casual Listener

Guys, I have a problem. I got a Spotify Gift Card and I would like to start using it now. But when I try to activate it only allows me to get the free premium month. The problem is there that it doesn't allow gift cards for it. How can I get Premium before using the one month free?

MrKwanten
Music Fan

Are you currently using Spotify Free?

Have you ever used your "Spotify Free Premium" trial? 
How are you trying to activate your Spotify gift card? With redeeming the code or through the specially designed link you received in your email inbox? 

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