Trying to update Spotify Free to Premium: Spotify says I already have it?

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Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

rsnyderdouglasn
Casual Listener

its actually ryandouglasnyder

Re: Trying to delete my Spotify premium account

feliciateri
Newbie

I am being billed for Spotify Premium but when I go to the account to cancel I am being told I only have free spotify.

 

How do I stop the billing?

 

Felicia Leinonen

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Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

Jen43
Casual Listener

I have a similar problem. Spotify is charging monthly subscription to my credit card and told me i already hv premium, but in my login account, it shows that i’m under Free subscription. Spotify gave me my user id and told me to reset my password, i try everything but my subscriptionis still under Free and I’m paying the monthly premium for nothing.

Re: Trying to delete my Spotify premium account

Jen43
Casual Listener

Looks like I am not the only one geeting the monthly premium charges but not having the actual premium function. My account also keeps showing Free subscription. 

I called my bank to terminate my existing credit card and issue me a new credit card with new credit card number.

why won’t Spotify accept my prepaid Visa card? I’m trying to update my payment method.

Trish5
Newbie

I have a pre paid visa credit card but it won’t take my payment method. Why won’t it? It’s $25. 

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