Trying to update Spotify Free to Premium: Spotify says I already have it?

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Trying to update Spotify Free to Premium: Spotify says I already have it?

laurelw
Casual Listener

I'm trying to activate Spotify Premium through Sonera (local operator), but I keep getting the message that I already have a paid account in use which I should cancel - but I don't have one! I previously had Spotify Unlimited, but I canceled it in February, so it's been over 30 days since the cancellation. On my Spotify account page it only says (correctly) that I'm using Spotify Free.


What's the matter?!

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Solution! 1 person liked this

Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

Joe
Community Legend

Is an existing payment method shown on this page? If so, try removing it first.

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Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

Jamie
Spotify Legend
I've just checked for you and I can confirm that your subscription has expired and your account is now free, so it's odd that you're receiving that message from Sonera. Have you tried contacting their support?
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24 Replies
Solution! 1 person liked this

Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

Joe
Community Legend

Is an existing payment method shown on this page? If so, try removing it first.

Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

laurelw
Casual Listener

No, it doesn't show, I've removed the payment method previously. That was only about a week ago though, so is that why I can't yet upgrade to premium via Sonera?

Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

Joe
Community Legend

I don't think so. Could you get in touch with the account staff using the contact form and they will know the answer :)

 

If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

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Solution!

Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

Jamie
Spotify Legend
I've just checked for you and I can confirm that your subscription has expired and your account is now free, so it's odd that you're receiving that message from Sonera. Have you tried contacting their support?
--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

laurelw
Casual Listener

I already contacted them today, haven't received a reply yet.

 

Thanks for your help anyway! :)

Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

laurelw
Casual Listener

Yes, I've contacted Sonera but the personnel there keeps getting the same error message as me when trying to upgrade to Premium on their site.

Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

Peter__
Community Legend

Definitely something weird going on here. I would suggest you get in touch with the Spotify support team directly using the online contact form and they can have a proper look at your account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

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Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

Audaxian
Casual Listener

Guys, I have a problem. I got a Spotify Gift Card and I would like to start using it now. But when I try to activate it only allows me to get the free premium month. The problem is there that it doesn't allow gift cards for it. How can I get Premium before using the one month free?

Re: Trying to update Spotify Free to Premium: Spotify says I already have it?

MrKwanten
Music Fan

Are you currently using Spotify Free?

Have you ever used your "Spotify Free Premium" trial? 
How are you trying to activate your Spotify gift card? With redeeming the code or through the specially designed link you received in your email inbox? 

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