Trying to update Spotify Free to Premium: Spotify says I already have it?

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Trying to update Spotify Free to Premium: Spotify says I already have it?

laurelw
Casual Listener

I'm trying to activate Spotify Premium through Sonera (local operator), but I keep getting the message that I already have a paid account in use which I should cancel - but I don't have one! I previously had Spotify Unlimited, but I canceled it in February, so it's been over 30 days since the cancellation. On my Spotify account page it only says (correctly) that I'm using Spotify Free.


What's the matter?!

2 ACCEPTED SOLUTIONS
Solution!

Joe
Community Legend

Is an existing payment method shown on this page? If so, try removing it first.

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Solution!

Jamie
Spotify Legend
I've just checked for you and I can confirm that your subscription has expired and your account is now free, so it's odd that you're receiving that message from Sonera. Have you tried contacting their support?
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24 Replies

Audaxian
Casual Listener

I am using free and I have not used the one free month. I can't find a place to activate the gift card, thats the problem.

Peter__
Community Legend
@Audaxian - Just head over to
https://www.spotify.com/redeem/

Enter your code and you should be good to go!

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Joe
Community Legend

I don't think so. Could you get in touch with the account staff using the contact form and they will know the answer 🙂

 

If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

laurelw
Casual Listener

I already contacted them today, haven't received a reply yet.

 

Thanks for your help anyway! 🙂

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