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Turns out my payment of 0.99 to get the 3 month trial did not go through via Paypal

Turns out my payment of 0.99 to get the 3 month trial did not go through via Paypal

lauraaclaw

Shortly after Christmas, I registered for the .99 3 month trial on this account for my mom. 
I payed via paypal and the transaction went pretty seemlessly. 


Apperently something went wrong and I dont have the 3 month trial My account is still "free" and not premium. 

 

I checked Paypal and apperently nothing actually went through. Hopefully you guys can see that I did actually attempted to pay and cut me a break on this one, my mom would love to use this. 
Thanks!

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1 Reply

kbrooksc

Hey there @lauraaclaw and welcome to the community!

 

Sorry to hear you're having trouble with your account! I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



If this solved your issue - Mark it as a solution!
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