Two Accounts, Can't access main account!

[ninakalluri]

I am panicking! I made one spotify account with my facebook, but then made another one with just an email/not with facebook. I rarely/never use the one that is not linked to facebook, and today when I tried to log in with my normal facebook account info it prompted me to log into my other account so I did. Now even with my facebook account info it's taking me to my other account and my access to my main use account is gone! I know this is confusing but please help!

[Taylor]

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify should be able to get it all sorted for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

[chienhe]

Let me know if you find a solution. I'm having the same problem at the moment.

[Bippla]

I have the same problem as well! 

[Taylor]

Hi,

If both of you submit an online contact form, someone at Spotify should be able to sort it all out.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

[user122575905]

how long does it take for the spotify team to respond? and also why dont they have a fail safe if you started spotify with your facebook account and only have a number username. 

[MichaelJerzak]

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@user122575905 wrote:

how long does it take for the spotify team to respond? and also why dont they have a fail safe if you started spotify with your facebook account and only have a number username. 

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well they sorta do, if you set a password for other devices under your Account Overview, then you can login using your number username and the set password