Two First-Time Bookings

[mrschnietzel]

3 months ago me and my girlfriend tried Spotify Premium, since there was an offer for 0,99€ for 3 Month. For both subscriptions we used the same Bank Account. 

My girlfriend ended her subscription while I still want to use Spotify Premium. Now the 3 months are over, but there are 2 first-time bookings from Spotify of 9,99€, as if the cancellation of her account was not received or something, although she is already using Spotify Free again. Can I get my 9,99€ back, or at least get my subscription extended by a month?

[MonicaM_Bogota]

Hi, @mrschnietzel!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your girlfriend's account email address and username.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.