Two Premiums into Family Plan

[elston]

My wife & I currently each have a premium plan.  I want to convert to Family Plan, and it states that you cannot invite someone who is currently premium.

Before I go assuming anything, and mess up my wife's account (she'll be quite upset) - I would like to make sure I have my ducks in a row.

I would believe that if I get her to cancel her premium account, I could then add her to the family plan.

So, questions:

1.  Does the premium end immediately?  Or does she have to wait till the end of her month?

2.  She won't lose any of her playlists, right?

3.  Also, downloaded files.  If she cancels her account, and then signs up under family, and then logs into her phone, she's not going to have to download everything again?

I generally love the service, but information has always been sorely lacking.

Thanks.

[Carina]

Hey there,

1. She needs to cancel her premium / remove the payment method and wait until the subscription ends. Then you can add her. (just when she's on free, so wait until her subscription downgraded)

2. No, she won't lose her playlists

3. Since she'll be on free for a short period, she'll lose the downloaded content. But it's not kind of a big deal to just download them again in my opinion.

Have a nice evening.

[rijatrubog]

Hey! You can wait until her subscription ends so she doesn't lose those days she already paid for. On the other hand you can end the subscription anytime.

She'll keep all her playlists, followers, etc. But she'll have to re-sync her offline songs. So, the only thing that changes is the subscription type. Everything else will remain the same.

[elston]

Okay, downloading songs onto your phone is a pain, and it really is an oversight that you can't just add a premium member to a family plan.  I'm sure that could have been considered and incorporated.  

That said, say we cancelled her account on her computer, and then added her to the family plan. 

Wouldn't the downloaded tracks still be available on her phone, since in her phone's "mind", she never was downgraded?

[Peter__]

As long as the phone's Spotify app didn't connect whilst her account is on Spotify Free then it might be ok. It's hard to know, never tested it myself.

[elston]

Thanks Carina & Peter for the "half" answers.  I'm not being sarcastic, just a little frustrated that I can't get definitive answers from Spotify for something that shouldn't be this difficult.

[Peter__]

@elston - Myself and Carina do not work for Spotify, we are just other users like you. The Spotify Community is not a monitored Spotify support channel, so you are unlikely to get a Spotify response here. 

Spotify do offer several ways to get in touch with their support directly though. 

If you have Twitter, following and dropping a Tweet to @SpotifyCares (English), @SpotifyAyuda (Spanish) or @SpotifyAjuda (Portuguese) is often the fastest way to get a reply and they can deal with the majority of issues excluding payment/billing issues.

Alternatively, you can email them (in any language) using the online contact form. There is also a special contact form if you can't remember your login details or the email address on your account is incorrect. The contact form support team should be able to handle absolutely any issue you are having!

When getting in touch via the contact forms, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the support agents will get back to you as soon as possible.