Two accounts, supposed to be one account. 2 charges!

[nathiepp]

Hello Spotify,

Please help I thought I was switching my spotify premium to spotify  premium family and I guess I used different usernames and now I have been charged twice for both plans!

Please help, can you integrate both accounts and cancel my spotify family and refund me for the family subscription as I am not using it, and only use my premium!

[Brunelicia · Accepted solution]

Hey @nathiepp ,

Welcome to the Community!

I recommend you to check out this article on how to find your second account, also you can take a look at Spotify's refund policy as well.

Keep me updated 🙂