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Two accounts

Two accounts

I have two accounts one made by e-mail address with premium and other one made with Facebook,free. I want to connect to Facebook from the premium one but the application doesn't allows me because I already have the second account linked with it. It doesn't matter if I loose the free account I only want to keep my premium account linked with my Facebook. Please help.
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1 Reply

Hi @user-removed. To get this sorted you're going to need to get in touch with support so that they can merge the two accounts for you. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

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