Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I'm on a family plan with my daughter, which comes out out a Visa, for $14.99 on the 13th of every month. I can see this reflected in the Account section of my profile.
I also have a charge for $9.99, which hits Paypal on the 26th.
I do not know what account the $9.99 Paypal charge is for. How can I get that info?
Hey @BobbyPlant, welcome to the Spotify Community!
Spotify has a support article to guide you through finding any additional accounts you might have that you can read here: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/
If you aren't able to find the account that is charging your Paypal, let me know!
Hey @BobbyPlant, welcome to the Community.
Hope you're doing great!
Sorry to hear this.
In addition to @Jacob I'd also recommend looking at this Spotify Answer for more information.
I hope this helps 🙂
Thank you both.
I performed the steps in each of the articles to no avail. Any other suggested avenues? I have a transaction number from Paypal but cannot tie it to anything.
Thanks for trying! All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!
Please let us know if you need help with anything else 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…